EH Network Services Team Customer Feedback

Completion

For each question you have 5 options

1 - Never
2 - Rarely
3 - Sometimes
4 - Frequently
5 - Always

If you feel that a question is either not applicable, or you have insufficient information to answer, use the N/A - Not Applicable option.

 

 

 

Section One - Customer Survey
Performance - Planning and Organising
Q To what extent does the EH Network Services Team........ Never - - - - - - - - - - - - - - - Always
1 Organise their time well 1    2   3   4   5   N/A
2 Handle competing priorities effectively 1    2   3   4   5   N/A
3 Work effectively under pressure 1    2   3   4   5   N/A
4 Manage project resources (that are within their responsibility) effectively 1    2   3   4   5   N/A
5 Balance break/fix and project priorities 1    2   3   4   5   N/A
6 Plan ahead for future expansions or services 1    2   3   4   5   N/A
 
Please use this space to make any relevant comments regarding Performance - Planning and Organising.
 
Performance - Responsiveness
Q To what extent does the EH Network Services Team........ Never - - - - - - - - - - - - - - - Always
7 Respond with flexibility to your requests 1    2   3   4   5   N/A
8 Take ownership of an issue 1    2   3   4   5   N/A
9 Provide solutions matched to customers needs 1    2   3   4   5   N/A
10 Speed of response match the operational requirement 1    2   3   4   5   N/A
11 Adequately monitor the network 1    2   3   4   5   N/A
12 Act in an empowered manner 1    2   3   4   5   N/A
 
Please use this space to make any relevant comments regarding Performance - Responsiveness.
 
Performance - Quality
Q To what extent does the EH Network Services Team........ Never - - - - - - - - - - - - - - - Always
13 Consistently meet your deadlines 1    2   3   4   5   N/A
14 Solve problems logically 1    2   3   4   5   N/A
15 Produce error free work 1    2   3   4   5   N/A
16 Deliver cost effective solutions 1    2   3   4   5   N/A
17 Get it right first time 1    2   3   4   5   N/A
18 Use initiative to advance solutions 1     2   3   4   5   N/A
19 Think creatively to solve problems 1    2   3   4   5   N/A
20 Understand and comply with the Blueprint processes 1    2   3   4   5   N/A
21 Continuously measure and evaluate NST processes 1    2   3   4   5   N/A
22 Consistently set high standards 1    2   3   4   5   N/A
23 Successfully diagnose day to day issues 1    2   3   4   5   N/A
 
Please use this space to make any relevant comments regarding Performance - Quality.
 
Performance - Communications
Q To what extent does the EH Network Services Team........ Never - - - - - - - - - - - - - - - Always
24 Keep customers fully informed 1    2   3   4   5   N/A
25 Listen carefully before responding 1    2   3   4   5   N/A
26 Work to understand the customer or your needs 1    2   3   4   5   N/A
27 Appear approachable 1    2   3   4   5   N/A
28 Write understandable documents for customers or you 1    2   3   4   5   N/A
29 Speak effectively to make their point 1    2   3   4   5   N/A
30 Use appropriate methods of communication 1    2   3   4   5   N/A
 
Please use this space to make any relevant comments regarding Performance - Communications.
 
Learning
Q To what extent does the EH Network Services Team........ Never - - - - - - - - - - - - - - - Always
31 Proactively share knowledge with other teams 1    2   3   4   5   N/A
32 Accept feedback openly 1    2   3   4   5   N/A
33 Seek feedback from others 1    2   3   4   5   N/A
34 Keep up to date with industry standards 1    2   3   4   5   N/A
35 Demonstrate appropriate knowledge of Satellite connectivity 1    2   3   4   5   N/A
36 Demonstrate appropriate knowledge of Voice over IP technologies 1    2   3   4   5   N/A
37 Demonstrate appropriate knowledge of Active Directory services 1    2   3   4   5   N/A
38 Demonstrate appropriate knowledge of Virtual Private Network (VPN) solutions 1    2   3   4   5   N/A
39 Demonstrate appropriate knowledge of Routers 1    2   3   4   5   N/A
40 Demonstrate appropriate knowledge of Switches 1    2   3   4   5   N/A
41 Demonstrate appropriate knowledge of TCP/IP (FTP, HTTP, TELNET etc) 1    2   3   4   5   N/A
 
Please use this space to make any relevant comments regarding Learning.
 
Teamwork
Q To what extent does the EH Network Services Team........ Never - - - - - - - - - - - - - - - Always
42 Demonstrate excellent intra-teamwork (within NST) 1    2   3   4   5   N/A
43 Demonstrate excellent inter-teamwork (between NST and other teams) 1    2   3   4   5   N/A
44 Develop effective working relationships with other functional teams 1    2   3   4   5   N/A
45 Support all Eastern Hemisphere regions in the same way 1    2   3   4   5   N/A
46 Inspire confidence in their team 1    2   3   4   5   N/A
47 Act as a valued business partner to you 1    2   3   4   5   N/A
 
Please use this space to make any relevant comments regarding Teamwork.
 
Integrity
Q To what extent does the EH Network Services Team........ Never - - - - - - - - - - - - - - - Always
48 Have a "Can Do" attitude 1    2   3   4   5   N/A
49 Provides solutions in which you have complete confidence 1    2   3   4   5   N/A
50 See a task through to completion 1    2   3   4   5   N/A
51 Have a good reputation 1    2   3   4   5   N/A
 
Please use this space to make any relevant comments regarding Integrity
 

 

Section Two - Comments

Use the space below to briefly identify any further key behaviours that EH Network Services Team should START,  STOP or CONTINUE to use that would make them even more effective.
Start Stop Continue

 

Section Three - Your Location
Please select your location from the drop down list so that we can gauge the number / location of responses.

 

  

 

 

Section Four - Submission

Thank you for taking the time to fill out this questionnaire.  Please take a moment to review your responses to ensure that you have not left any blank.

You must press the Submit button below to send your responses.  You only need press the button once.