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Coronavirus / COVID – 19 Update

Coronavirus update

Like many, we have been following the global outbreak of Covid-19 with great concern and keeping up to date via the recommendations from the WHO and daily government bulletins.

The effects of the coronavirus pandemic are being felt by everyone. As the situation continues, we wanted to reach out and update you on how we’re supporting our clients and partners.

As a primarily digital business, QD Design are fortunate to be able to work remotely (in fact this is our ‘normal’).  Our systems and procedures have been devised so that we can operate at a distance and we expect to be able to support our customers, without change.

However, we recognise that for many of our clients, working remotely is either problematic or simply impossible.  We understand that, for many customers, the coronavirus outbreak has caused, unexpected and severe disruption to their businesses.

We are here for you, our customers.

Should you need a site adjustment made to cater for Coronavirus disruption, please let us know.  There will be no charge for site amendments or updates relating to coronavirus trading and operation.

What will change?

Customer visits (either to QD Design or by QD Design to your premises) will be, for the meantime, put on hold.  We must support social distancing and do our part to reduce unnecessary travel and person to person contact.  Video conferencing, phone calls, text, email are all still permitted and we can be contacted through any of these means.

Lastly, this is a time to be resourceful and supportive of one another as we face this together; please do not hesitate to contact us if we can be of any assistance to you or your business.

We urge you to stay safe over the coming weeks as we all face this together.

 

Frequently Asked Questions (FAQ)

Q: What is QD Design doing to monitor the situation?

A: Like many, we are staying well informed of the developing situation, following the advice and recommendations from the UK Government, Scottish Parliament and NHS Scotland.

Q: How is customer support being handled?

A: Simply email info@qd-design.co.uk or call 07718 589338 as normal, your request or support issue will be resolved as quickly as possible. You will be informed once the issue is resolved.

Q: Will there be delays in services or support resolutions?

A: At this point, we do not expect any significant delays.

Q: Should we expect any disruptions or downtime?

A: No. We are liaising with our Service Partners regarding web hosting and do not see there being any issues.  Should this change, we will inform all customers immediately.

Q: Do you have a provision for video conferencing and meetings?

A: Yes, we actively use Skype for meetings.  Please ask if you would like to use video conferencing.

The Curious Case of the Disappearing Mouse

For a number of years, I’ve used a drawing tablet in preference to a mouse when working on a desktop PC.  Years of using a mouse have taken their toll on my right wrist and it was for ever painful and tender.  The tablet and accompanying pen puts the control into my dominant hand (yes, I’m a ‘leftie’) and has given me much more control in programs such as PhotoShop where drawing and shading with the pen are now possible.  Just as importantly, it has given my poor right wrist a rest and allowed the pain, tenderness and inflammation to subside.

However, recently an issue occurred that had me – reluctantly – reverting back to the mouse.  In several programs, the mouse cursor would simply disappear.  Hover actions associated with moving the mouse would still occur but seeing where it was and clicking with it were nigh on impossible.

In particular, this was happening in my go to code editor, Visual Studio Code.  Every time I clicked File – Open to begin working, the cursor would vanish and I couldn’t select a file to begin editing.  I felt rather like a chef without a knife or a photographer without a camera – devoid of a key tool to do my job!  Only by closing the program, re-opening it and using the mouse in preference to the tablet could I get anywhere.

Searching Google for similar problems associated with using a Wacom Pen Touch tablet and Visual Studio Code brought nothing of value.  A wider search showed that a similar problem occurred when using the Google Chrome browser and a Wacom tablet device. Missing of flickering mouse cursor and an inability to click, point or right click with the pen.

In the case of Chrome, the suggested solution was to disable the use of Windows Ink in the Wacom Control Panel.

With little expectation that it would make a difference in Visual Studio Code I did as suggested and, to my amazement, it now works perfectly – the missing mouse cursor has returned.  Additionally, the odd behaviour experienced in other programs, where it wasn’t possible to right click or scroll through a document using the Wacom Pen, have all gone as well.

Windows Ink seems to have been turned “on” as part of the recent Fall Creator’s update to Windows 10. Disabling it has given me back the control I had become accustomed to with the excellent Wacom PT device.

If you are having similar problems with a Wacom product, and are finding the pen cannot be used as a mouse to click or select, try disabling Windows Ink.

Seasons Greetings

Seasons greetings from QD Design

Merry Christmas & Happy New Year

Christmas is a wonderful time to take a break from the rush of work and
rejuvenate for the year ahead.
Hope you are able to enjoy time with family and friends. Sending you best wishes for 2017.
Thank you to all our customers, past, present and future.  We hugely appreciate working with you.
 
QD Design will be closed December 24 to January 4
and will return the first Wednesday of 2017.*
*For urgent issues or emergencies, please call or text.