Tag Archives: SEO

Business Ethics and Web Design

A question was posed on Quora recently about scams from purported “web designers”. I have always taken business ethics very seriously and recognise that my customers have a choice over whether they use me or someone else.  I felt compelled to give an answer to this question.
Whether you would call some of these true ‘scams’ or just shady practices all comes down to your level of business ethics. To me, these are all deceitful and deliberate attempts to  mislead the customer.

Offshoring the work but not telling the customer

Offshoring work but using local contact details such as a local phone number, business address to make out that the business is located close by. For a lot of business owners the fact they can pick up the phone to speak with or arrange to meet face to face the designer of their website is important. Hiding the the fact that the work is actually being done thousands of miles away in a different time zone by people who are freelancers is definitely suspect.
Business offshoringShould the business owner want to update their website, unless the freelancer has done a good job of marking up and commenting their code, who ever has the task of unpicking the existing code to make changes has a harder job on their hands.

Fake reviews and testimonials

Fake reviews and testimonials. I don’t mean ‘the friend you asked to favourably review your web design business in exchange for a few beers’, type of thing. I know of one web design agency close to me that have created an entirely fictitious person, business and backstory in order to create a review on their website. It is elaborate, detailed and a complete falsehood. If they will go to the effort of creating a fake testimonial for themselves, what else are they prepared to make up or be creative about?  I wrote in greater depth on this story in Sharp Practices by Web Designers.

Cookie Cutter Site development

 ‘Cookie cutter’ web site development. There is a marketing firm not far from me that advertise their ability to create websites for incredibly low prices. It is only when you look at the output they have created that you recognise a startling similarity between all their sites. They have used the same web-builder tool for all of them and worse than that, they have used an identical template for all sites.  Every site they produce is a clone of the last.
Web site clonesThe only differences being background colors, text, logos and any images. The layouts, menus and structure are identical. They have taken a tool the business owner could have used themselves, dropped in the content (no doubt created by the business owner) and have the cheek to call themselves ‘web designers’.

Unethical SEO Services

SEO Services. There are some genuine and professional SEO service providers out there. They seem to be outnumbered by the scammers and crooks who promise “top ranking in Google” or “first page in all search engines”. For the business owner who knows little about how the search engines work (and let’s face it, that is most business owners) but is keen for their business to grow, these sort of promises sound ideal. Of course what the SEO scammer does not say, is that the top ranking is either for the most obscure ‘long tail key word’, or achieved through dubious means. The former has no meaningful impact on the business since very few searches are made for that ‘long tail key word’ whilst the latter has a dramatic effect upon their business once the search engines punish the site for employing suspect methods to raise its ranking.

Inflating Prices

Over charging. The situation that comes to mind most readily is the web design agency that says they can handle domain registration and / or hosting. They then massively inflate the costs incurred when invoicing the customer. I’ve seen bills for hundreds of dollars for registering a domain or hosting it.web agencies that overcharge
When you investigate where it is being hosted, it is easy to see that the real price is around $60 / year. Meanwhile the customer is being charged $500. In my view this is taking advantage of the customers lack of knowledge to make a fast buck.

To me, as a web designer / web developer, integrity is everything. I need and want my customers to trust me and heed the well given advice I offer them. To be less than 100% honest at all times risks damaging that hard earned trust. I want the relationship with my customers to be a partnership that stands the test of time; treating them as idiots or ‘cash cows’ to be milked feels plain wrong.

Scam Alert! Domain SEO Services

If you own or manage a domain you need to read this.

I manage quite a few domains and, as such, see a fair number of domain communications each month.  One recent e mail stood out.  There was something about it that wasn’t quite right.

  1. It had no letter head or logo and the sender was not who I have my domains registered with.  In fact the layout and style of the message is deliberately ‘vanilla’.
  2. Whilst this domain is up for renewal this year, I knew it was in October and not the Spring when the renewal was due.
  3. The wording was both very lengthy and hard to understand.  Again a deliberate ploy to confuse anyone that receives such a mail that it really needs to be acted upon.
  4. The incentive to “Buy Now” seemed just a bit too forceful and smacked of a con.

So what is it?

Well it isn’t a domain renewal notice even though it has a domain name, a duration of service and even a start date.  It is an offer to buy “Domain SEO Service” and  “to purchase a search engine traffic generator”.

No clear details are given on what these products will do for your website.  The one thing that is clear is that Google takes an incredibly dim view of attempts to artificially increase a sites ranking in the search results.  So much so, that sites have been penalised and in some cases banned when it has been discovered they have tried to manipulate the Google search results.

It is not worth the risk.

You do not need to pay to have your domain name submitted to and indexed by the search engines.  This could be the worst $75 you might ever spend.

You DO need to engage someone to help you optimse the content of your site and effectively focus it around your chosen keyword(s).  Your web designer should be able to advise on how best to go about doing this.

This Domain SEO Service Expiration Notice is a very clever and cynical scam.  It deliberately creates a sense of apparent urgency around the renewal of a service and hopes that the recipient either is in too much of a hurry to read it or not knowledgeable enough to know that it is unnecessary.  The originators know that in many small and medium sized businesses, the staff are working flat out and spending 5 – 10 minutes trying to work out whether something is genuine, is time they simply do not have.

If / when you get your domain renewal notice in the mail, or something that looks like one; read it very carefully before acting upon it.  It may not be quite what it seems.