Like many, we have been following the global outbreak of Covid-19 with great concern and keeping up to date via the recommendations from the WHO and daily government bulletins.
The effects of the coronavirus pandemic are being felt by everyone. As the situation continues, we wanted to reach out and update you on how we’re supporting our clients and partners.
As a primarily digital business, QD Design are fortunate to be able to work remotely (in fact this is our ‘normal’). Our systems and procedures have been devised so that we can operate at a distance and we expect to be able to support our customers, without change.
However, we recognise that for many of our clients, working remotely is either problematic or simply impossible. We understand that, for many customers, the coronavirus outbreak has caused, unexpected and severe disruption to their businesses.
We are here for you, our customers.
Should you need a site adjustment made to cater for Coronavirus disruption, please let us know. There will be no charge for site amendments or updates relating to coronavirus trading and operation.
What will change?
Customer visits (either to QD Design or by QD Design to your premises) will be, for the meantime, put on hold. We must support social distancing and do our part to reduce unnecessary travel and person to person contact. Video conferencing, phone calls, text, email are all still permitted and we can be contacted through any of these means.
Lastly, this is a time to be resourceful and supportive of one another as we face this together; please do not hesitate to contact us if we can be of any assistance to you or your business.
We urge you to stay safe over the coming weeks as we all face this together.
Frequently Asked Questions (FAQ)
Q: What is QD Design doing to monitor the situation?
A: Like many, we are staying well informed of the developing situation, following the advice and recommendations from the UK Government, Scottish Parliament and NHS Scotland.
Q: How is customer support being handled?
A: Simply email firstname.lastname@example.org or call 07718 589338 as normal, your request or support issue will be resolved as quickly as possible. You will be informed once the issue is resolved.
Q: Will there be delays in services or support resolutions?
A: At this point, we do not expect any significant delays.
Q: Should we expect any disruptions or downtime?
A: No. We are liaising with our Service Partners regarding web hosting and do not see there being any issues. Should this change, we will inform all customers immediately.
Q: Do you have a provision for video conferencing and meetings?
A: Yes, we actively use Skype for meetings. Please ask if you would like to use video conferencing.